Good afternoon, I have started the process in applying for Polish Citizenship by descent using Hexon Poland as looking to move to Poland in furture and have polish family. Does anyone have any experience with this company? - Online reviews are are fine, initially they were always responsive, then paid 50% deposit as requested, completed all forms and sent off my ID and family documents but have heard nothing since (about 8 weeks and few e-mails sent). I am hoping its just poor customer service and not a scam? I know the process is long so not expecting to hear back with results for at least 6 months or more but I would have thought I get some sort of acknowledgement and update on process? Should I be panicking or is Polish customer service just a bit poor?
Polish Citzenship application - Hexon Poland - any experience with this company?
They've been around years so I don't think they're scammers. But yes, Polish customer service is generally not great and mostly they're not good at communicating via email. If you email Polish companies it's not unusual to be ignored. Why don't you give them a call?
Ron2
4 Dec 2024 #3
Yes, calling is the way to go. Maybe your email lands in their spam folder.
Maybe your email lands in their spam folder.
Not really. They see it on the main page but ignore it for a very simple reason - they don`t hire enough staff to handle thousands of mails coz they economise on costs like everybody today.