If that's the case, very very unprofessional. What about complaining to a manager?
I'll try that in the morning. I did ask to speak to the manager, but they claimed he wasn't there. Probably with be too late, but worth the call.
And Play has to be the worst phone network in Poland.
I was actually rather pleased with them initially, and liked them better than Orange. One of the odd quirks of them, at least in my experience, is the credit doesn't expire when it should, making prepaid cheaper for me than a subscription. But, besides the nonsense with the cards, Play has started not delivering international SMSs to me. I can send them. I've also tried two different SIMs in three different phones. It them, not me for sure. I'm going to Plus next.
Yes, the customer service is a bit special here. And I swear PKP is actively trying to unseat Ukraine as the most frustrating customer service ever.