The BEST Guide to POLAND
Unanswered  |  Archives 
 
 
User: Guest

Home / Work  % width posts: 17

WANT TO MOVE from Morocco TO POLAND - job as a customer service?


Amina92 2 | 2
12 Sep 2013  #1
Hello,

I am from Casablanca, Morocco and trying to move and settle in poland for some personal reasons.

I have been trying so hard to find a job in poland but with no results

I am looking for a job as a customer service representative ( either in french, arabic or english). Do you think that companies will take the trouble to hire a foreigner who is not in poland yet ?
noreenb 7 | 557
12 Sep 2013  #2
How will you take part in an interview, if you are not in Poland yet? Hiring somebody who isn't in Poland yet may be a problem for the company.

Getting a job without being here can be difficult.
Also, try to enlarge your area of jobs, do not focus only on one profession, I am sure you have a lot of different skills.

I was looking for a job in many professions, fortunately, I found I the one I really wanted, connected with my studies.
Do you have your CV written in Polish and English?
Good luck!
ROGUER
24 Dec 2015  #3
Hi guys,

I believe that the the question brought up by the topic starter deserves reconsideration. Voilà, exactly the same question 2 years later.

Target: Customer Service Rep in Poland.
My profile: bilingual ENG-FRE , though neither language is native. Non-EU resident subject to polish working visa approval, currently residing in the neighbouring country. Downshifter in my mid-thirties on the long way to America.

Being tired of looking for an appropriate job (where I can practise languages) in home country I applied for 2 CSR positions in Poland and got 2 prompt responses from reputable employers. It must have been beginner's luck. In both cases I had preliminary phone conversations with the recruiters which led me nowhere. Both jobs were posted directly by employers on the leading job portal in my country.That's how I've come to the conclusion that times have changed since then. I'm crying out for this experience and I care not about renumeration nor do I bother about corporate slavery, work-life balance and all that jazz.

I would appreciate any thoughts concerning the following issues:
1. Are the entry-level Customer Service positions demanding language skills set (English + other EU language) conceived to be filled by EU native speakers in the first place? Some ad precises "native", another wants fluent speaker, where "fluent" varies from B2 to C2 on the

CEF. My French is about C1, what are my chances of getting hired?
2. Are the facts of non-EU foreign nationals employment in the customer service rather exceptional?
3. When does the labor market hibernation end? I mean holidays, end of the year...

Thanks in advance.

Merry Christmas and Happy Holidays!
Wroclaw1010 3 | 91
24 Dec 2015  #4
I would appreciate any thoughts concerning the following issues

I'm a non- EU from West African, living and working here. I happened to study here anyway but as you know, I had to acquire work permit after the completion of my student status. Most people 'll jump on here trying to scare you off, so beware!

1. If you speak English and French then I'll suggest you check out these companies below, they have the tendency of recruiting non EU nationals especially with French and Arabic, not the North African Arabic(with all due respect). C1 French is very valuable in Poland unless you speak with an accent.

IBM, Volvo, HP, Nokia, Qatar airways and EY. I've got some colleagues who work in those companies, all from West Africa, one from Egypt.

2. There are a lot of non EU nationals working in the customer service and I wouldn't consider it a fluke(in my opinion it's one of the most boring jobs ever).

3. ...........??

Note: Polish interviews are more about aptitudes rather than qualifications.
Roguer
25 Dec 2015  #5
Thanks a lot, Wroclaw1010.
If you wouldn't mind I will ask you a couple of questions.

I've got some colleagues who work in those companies, all from West Africa, one from Egypt.

Are they native French/Arabic speakers?

C1 French is very valuable in Poland unless you speak with an accent.

How language skills are evaluated?

in the customer service and I wouldn't consider it a fluke(in my opinion it's one of the most boring jobs ever).

I know, but unfortunately I have nothing to offer for future employer except languages. I have an university degree and relevant experience in the domain which is 100% useless outside of my home country.

As far as I can see the only area where the career changer like me stands a chance is customer services and sales.

3. ...........??

Business activity slowdown due to the holidays. In my country you shouldn't waste your time until the middle of January.

Could anybody give me a hint about industry standard pay in the customer services? The vacancies I've tried promised between 800 and 1000 Euro. After some researches done I've understood that 1000 Euro is a salary ceiling for a junior specialist (without relevant experience). How much should I ask to remain adequate?
Wroclaw1010 3 | 91
27 Dec 2015  #6
Are they native French/Arabic speakers?

Anyone from North Africa is considered a native Arabic speaker. However, companies hire Arabic speaking nationals base on their clientage. They will certainly not hire someone from North Africa if their clientele is the Asian Arabs, and the vice versa.

How language skills are evaluated?

This should give you an idea; france-langue.com/french-pedagogy/french-levels.html

Business activity slowdown due to the holidays.

This depends entirely on the company.

Could anybody give me a hint about industry standard pay in the customer services?

If you're talking about net salaries then 1000 Euro 'll be considered too much for French. Maybe one the Scandinavian languages but certainly not French, especially in a customer service role. For sure you may get something around 800.
Levi 12 | 450
28 Dec 2015  #7
For sure you may get something around 800.

3200 zloty net for a customer center job for an arabic speaker?

Don't delude people on this forum.
Atrom - | 6
28 Dec 2015  #8
Hahahaha You are kidding?? Don't delude people on this forum.

If Poland could allow people from all over the word to come and live their lives to the full and most creatively. How come that it is not like that?
G (undercover)
28 Dec 2015  #9
How come that it is not like that?

Common sense.
Wroclaw1010 3 | 91
28 Dec 2015  #10
3200 zloty net for a customer center job for an arabic speaker?

Open your eyes wide and look up. I was making reference to French speakers in a customer service role not Arabic. Besides that, if you know anyone who works with Qatar airlines in the customer service role you can ask how much he or she earns. I don't like to be drawn in to arguments with someone who has consistently proved unworthy of making founded assertions. Take a look at the link below.

salaryexplorer.com/salary-survey.php?loc=173&loctype=1&jobtype=1&job=19

If Poland could allow people from all over the word to come and live their lives to the full and most creatively.

Unless you're telling me Poles are not found anywhere in the world apart from Poland.
InPolska 11 | 1,821
28 Dec 2015  #11
Roguer: C1 level is not native level and besides if speaking with a foreign (Arabic or other) accent, it won't do it.
Grzegorz_ 51 | 6,163
28 Dec 2015  #12
1. Are the entry-level Customer Service positions demanding language skills set (English + other EU language) conceived to be filled by EU native speakers in the first place?

First of all by locals as they usually do not require being native speakers and languages such as German, French or Spanish are (relatively of course) commonly spoken here.

My French is about C1, what are my chances of getting hired?

If C1 French is the only skill you would bring to that job, chances are rather small.

2. Are the facts of non-EU foreign nationals employment in the customer service rather exceptional?

Yes. Usually in case of languages that are not commonly spoken in Europe.
delphiandomine 83 | 17,626
28 Dec 2015  #13
First of all by locals as they usually do not require being native speakers and languages such as German, French or Spanish are (relatively of course) commonly spoken here.

In Wrocław, it's actually very easy to get such an entry level job with English+French+Arabic. Qatar Airlines for instance will hire anyone with a pulse if they speak those languages, but of course, the salary is garbage and the job isn't much better than working in a factory.
Levi 12 | 450
29 Dec 2015  #14
n Wrocław, it's actually very easy to get such an entry level job with English+French+Arabic. Qatar Airlines for instance will hire anyone

There is not even a company called Qatar Airlines. Stop talking about things that you clearly have no idea and delude people.

Back to the topic please
pardonmyfrench
30 Dec 2015  #15
Roguer: C1 level is not native level and besides if speaking with a foreign (Arabic or other) accent, it won't do it.

Around 30,000 persons are employed in Moroccan call centers as French customer support agents 24/7 "speaking with an Arabic accent" to furious customers in the Hexagon France.

Are that poles serving francophones speak sublime langue de Voltaire?
Or maybe you just don't want visible minorities to come to your country?
nothanks - | 640
30 Dec 2015  #16
Why would you want to move to Poland then? Go to America
Hemmersbach - | 10
22 Jun 2016  #17
Hi everyone,
Currently my company Hemmersbach Central Support is looking for candidate with French language (full name: Service administrator Partner Acquisition with French). We're located in Wroclaw (Lower Silesian).

If someone would be interested check polish Hemmersbach website (click on Kariera) and you will find announcement of this and many other offers.
We wish you good luck in finding dream job !


Home / Work / WANT TO MOVE from Morocco TO POLAND - job as a customer service?
BoldItalic [quote]
 
To post as Guest, enter a temporary username or login and post as a member.