Life /
Consumer Rights & Returns in Poland [22]
Another Castorama Saga,
A Brit neighbor of mine bought a table saw from casta drama, after a month of use the motor blew up, he asked me to tag along to the store with him in case there where any problems.
Of course there was a problem , He went to the service desk and complained In English as he can't/ won't speak Polish.
needless to say an argument ensued the store stating that they would have to return the saw to the supplier for repair that could take six weeks.
My friend (Who has lived in Poland for six years) argued that there should be an immediate replacement, he told them he had spent 30,000 zl at the store in the last few months (Which he had but forgot to put the receipts in his pocket when we left his house ).
Needless to say his hand went into his pockets and no receipts were to be found, the surrounding staff members proceeded to ridicule him (in Polish) between themselves and accuse him of lying he is 70 years old..
At which point I exploded in Polish , I demanded they get get the store manager, my wife came running over to see what all the noise and commotion was over,.
Eventually the manager turned up I explained that the staff were rude and accused the customer of lying, I asked them if they thought it ok to ridicule someone in Polish when he didn't speak polish, they were all red faced, I told them I would write a letter to the head office and proceeded to take note of their name badges.
Manager promptly filled out a note and my friend got his money back straight away, we went to the isles an bought a better model.
I never intended to send a letter (Not one for getting someone the sack over a moment of stupidity) but it did do the trick.
