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Consumer Rights & Returns in Poland [22]
He simply didn't like the mouse and wanted something better.
Maybe. I bought a mouse from media Saturn, hated it but didn't ask for a refund. If it had actually been broken, that is a different matter.
Polski Canuck from his user name probably comes from somewhere that has a very different retail environment.
Personally, if I buy something expensive, I always look at product reviews first however the shop who sold him it may well have lost a valuable lifelong customer all for the sake of a 5 or 10 zl profit on one sale.
The tax office here don't help - in Poland the shop can't easily write-off returned products as a tax loss and that doesn't help the retail environment. Same with broken glasses in bars - they don't get an annual allowance for that; it's as if the tax office expect the glasses to last forever.