Is it a normal country ?
Yes, very normal. I have sent money before through Alior without a problem. This time, everything is a problem.
so you need to speak to your advisor.
The problem is that the international phone number for customer service, +48 12 19502, isn't working. I don't mean no answer, I mean not in service. I tried the regular number and was on hold forever and I finally hung up. I found an email address which promises a response in 24 hours. Time will tell about that promise.
The customer service is horrible here. Perhaps it's related to people working from home due to the Coronavirus, but it's been over a week now and my money isn't moving.