Life /
Internet cowboys in Poland - Internet Providers [15]
Over the past few weeks i've been getting really p1ssed of with my internet provider.
2 years ago i signed a contract that states i must be provided with internet that has a speed of 2mbs.
I find it really rare when i am actually getting that.
For the past 2 weeks ive been at war with them, because it has been so slow, and takes me upto 6 minutes just to access my email.
Non of these programs work, Gadu-Gadu, Skype, Yahoo msg, Msn msg, all radio stations i listen to over the net, they buffer every 10 seconds, i've given up on you-tube as it took me 6hours for a 9minute clip to load.
I complain and complain, try to get them to come and examine it, but all attempts are useless. Im fobbed off with excuses such as;
"its your wireless router" - so i bought new one, and had same problem.
"its your computer" so i tested it on various different networks and providers....it worked fine.
"too many people are using the router" there are 2 computers in my flat, hardly 1000's.
So i finally gave up, and told them that if it wasnt fixed, or they didnt provide the connection on the contract, i would look for new provider. To which i was told, we are the only people who can provide internet in that block, we have an agreement with the administrators, so you cannot change provider.
I mean, cmon, so much for the customer having an open market.
Has anyone else dealt with such cowboys before?
And yes, i will name and shame the company, its STARNET, they provide internet to the Kazimierz area of Krakow. Avoid the feckers like the plague!
