Law /
Rights of a consumer when dealing with faulty goods in Poland? [65]
What is the law regarding returns and refunds of faulty goods? Is there a timeframe that allows you to return for a refund or exchange like is common in many countries?
The directives and laws I have read are vague with things like "reasonable time" or "significant inconvenience". I have purchased things that were DOA when I got them home and the shops refused to exchange or refund me and said I must send them to service. They do the "Polish stand off" with me when I try to reason with them. I know I can file claims as indicated above etc but it takes just as much time and hassle and I am still inconvenienced...so is there a law you can show them that requires them to replace goods sold faulty out of the box etc?
I really don't understand retailers here. They seem to think they have no responsibility for the goods and are just there to pass them off and profit. But then you have leRoy Merlin who has no time limit on returns for full refunds as long as the item is not a used consumable like paint...or a used tool that is damaged. If you don't like that table lamp after 6 months and have the box they will give you all of your money back. Even in the USA that kind of service is extremely rare. Maybe 30 or 45 days but forever doesn't happen much at all. I just wish Poland would have a reasonable standard like 30 days for a full refund or exchange as long as you have all the packaging and it isn't damaged.
