PolskiCanuck
16 Jun 2016
Life / Consumer Rights & Returns in Poland [22]
I recently bought a mouse for my laptop at a large electronics store in Lublin. Being not satisfied with the performance I received for the cost I brought it back to store to return it and look for something better.
Upon talking to an employee I found out that although I had the entirety of the product in good condition and the receipt within the 14 day return period, due to it being opened and not in the "state it was in from the factory" I could not return it in any way, be it for store credit or simply being charged a restocking fee on the refund.
I guess I was a bit naïve thinking I would have the same consumer rights and return policies that are prevalent in Canada. Is there anyway I could still get my money back? I've been debating coming back tomorrow as a Canadian (I'm fluent in English and Polish) and seeing if a more amicable customer service rep would be willing to help me out.
I recently bought a mouse for my laptop at a large electronics store in Lublin. Being not satisfied with the performance I received for the cost I brought it back to store to return it and look for something better.
Upon talking to an employee I found out that although I had the entirety of the product in good condition and the receipt within the 14 day return period, due to it being opened and not in the "state it was in from the factory" I could not return it in any way, be it for store credit or simply being charged a restocking fee on the refund.
I guess I was a bit naïve thinking I would have the same consumer rights and return policies that are prevalent in Canada. Is there anyway I could still get my money back? I've been debating coming back tomorrow as a Canadian (I'm fluent in English and Polish) and seeing if a more amicable customer service rep would be willing to help me out.