Hotel Reservations for Warsaw, company only lets me book online!

ok get this.

I am going to Warsaw in 2 weeks.

I made an online reservation on Saturday through their online form.

I called today to confirm it as they did not reply to me.

The man said i must make reservation online.

I said "i did"

He said "we don't have anything for you".

Me> "can I make a reservation with you now?"

Him> "You must do on the internet".

Me> "I already did it 24 hours ago".

He asked what website i was on.

I gave him the address. It was correct, but i didnt have ."com".pl

SO i typed in the ".com" into it and got to the exact same website.

me> "why must i have the internet to make a reservation and you can't do it for me?"

him> "thats a good question"

me> "you work at reception yes?"

him> "yes"

Me> "so who can i talk to to make a reservation?"

him> "online"

me> "I have traveled all over the world, made reservations to hotels all over the world, and this is the first time in 40+ years i can't make a reservation on the phone."

him> "ok."

Me> "thanks for wasting my time and money, I will spend 1000PLN at another hotel" *click

great customer service. :/

i'm surprised he spoke English...
the same has happened to me in the US... i just made a reservation in a different hotel...