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Outsourced jobs to Poland

Patrycja19 63 | 2,699  
18 Jan 2007 /  #1
I dont know if We USA outsource jobs to Poland, if we do, that is good. if we dont
we should, I know I would prefer to talk to somone from poland instead of
Korea or other asian countries.

no offense to the asian communities, but sometimes their english is so broken
up I cant hear a word they said, I dont usually respond to them because all i
can hear is OK?

I ask them WHO? they tell me again with a long roll and then say OK again.
it is very frustrating. I have nothing against anyone, but I think the phone jobs
should go somewhere else. its just a more appropriate thing to do.

I have to ask to many times over and over, and I feel bad doing that.
ROZ 2 | 93  
18 Jan 2007 /  #2
Too expensive for mfg..... You can get great labor rates in those countries... Hell, from China I can buy a container of stainless bbq's for about 20k and turn them around making a 20k profit...

What you don't like dealing with the Indian Citibank rep? :)
globetrotter 3 | 106  
18 Jan 2007 /  #3
Most of the outsourcing from the UK and Germany for call centres initially went to the Czech Republic. Poland is now the up and coming location for both call centres and business process outsourcing. There is a big move away from using the Far East now in the UK. Language problems have been a factor. I also know quite a few UK companies who have made Poland their number one manufacturing or assembly centre. Mostly small to medium ones.
davidpeake 14 | 451  
18 Jan 2007 /  #4
i do know that in Wroclaw we have a call centre for HP computers and also Volvo has there base here also.
18 Jan 2007 /  #5
I tried to outsource jobs to Poland, but I just gave up and continued working with the Indian guys (IT/computers)! These Polish people (living in Poland at least) are too hard to deal with! They aren't usually willing or able to do rush jobs (for better rates) - they need to take their time to "think about it" first.

But what's most irritating - Polish firms just LOVE beaurocracy. Even when you talk to the manager he would tell you he cannot make a decision and I need to wait until Friday when on the management meeting they will discuss it and they will let me know on Monday. Some of these companies in Poland lost a lot of business opportunities because of such beaurocratic chains.

In the US when there's a potential and serious client, they would connect me with the CEO if needed and the decision would be made during one phone conversation. In Poland it's not usually possible -- Polish managers avoid being responsible for their decisions or have too little power to make decisions (why they call them managers or "directors" then?).
OP Patrycja19 63 | 2,699  
18 Jan 2007 /  #6
Some of these companies in Poland lost a lot of business opportunities because of such beaurocratic chains.

maybe so , but your not gaining business when the consumer dont understand
the person who called either.

I saying that being one of them!

Plus, it depends on what your offering as well, poor wages + language barrier +
rush rush to push the jobs out = NO MONEY

Maybe these managers know in poland that their workers are worth a bit more
and dont settle for less. quality vs quanity. etc
18 Jan 2007 /  #7
Its to do with government and EU incentives. Poland has a huge amount of potential money coming from the EU but alot of cash is being missed, because people aren't claiming it. The more multinatinals like (Intel in Gdansk) they will help restructure the buisness practise in Poland.
globetrotter 3 | 106  
18 Jan 2007 /  #8
I don't think Polish firms LOVE bureacracy but it is a management style that they have inherited and like for all business change it takes time to adopt a new style and culture. In the organisation that I worked for the reluctance to take decisions came from years of being a state owned monopoly. As time goes by, a new breed of managers emerges and more modern management techniques come into play this will change. The Polish have a huge pool of well educated, intelligent and hard working people, particualrly the young ones, who will make Poland an economic force. Of that I have no doubt. The West will have a fight on its hands. Just look at the nuumber of Poles who have already made great strides in their recently adopted homes.
18 Jan 2007 /  #9
I have a person who translates and talks to them in Polish (actually, most conversations were done online via email). My pay rates are very competitive.

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