The worst banking experience I've had in 3 countries that I've lived.
I also tried contact with the official institutions, for bank regulations, etc, and got no answer from them, after 2 weeks.
If you'd need to make a deposit I'm sure they'd find the time, but since it was their fault of course they do not answer ;)
What do you think about what has happened?
1- The guy who called forgot all about the procedures or
2- They're stoned again :D :D