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"Pan" or "Ty" - how people address each other in Poland? [55]
You are quite right to complain. It does not matter whether it's fast-food or slow-food establishment. The people serving you, waiters, baristers, managers and everyone else (all jobsworths) must remember that if they upset one person, that one person will lose them at least 20 customers. If customers don't come the staff will in time lose their jobs and the business will close. There are thousands of places to eat and enjoy yourself and the staff must do something which will get you back there rather than you going to the competitors.
I had a place (bar) where I had been going for main meals for about 10 years. (This is every day for 6 months of the year when I am in Poland). The owner of the place then changed and once, after being given the soup, they forgot to give me the cutlery and I reminded them politely at least 3 times they totally ignored me. I got my cutlery when the soup was stone cold. I ate it, but complained to everyone I met that the place, once they have your money, does not give a xxxx about the service. They all agreed as had experienced similar episodes. I never went there again. Not only that, but about 10 people went with me. We were all too polite to formally wipe the floor with them and voted with our feet.
Now there is a new owner and we've returned. And I still get 'Pani' each time I come and I call the owner 'Pan' to his face.