Travel /
So I went to Warsaw - my thoughts after visiting Poland [88]
That's very true.
I find customer service varies from place to place in any given country. Warm and friendly in Northern England, more formal but still ok in London, cordial (if you're lucky) in a few parts of Poland, but still rude and abrasive very often in Warsaw.
There's nothing fake about someone in a customer-facing job smiling and being friendly; they actually enjoy their job more when they do that. One thing that a lot of people haven't quite worked out in Poland is that there's a lot of competition now. If someone in a shop is rude to a customer (and sometimes they are downright rude, even argumentative) the customers will go elsewhere.
Good, polite, friendly customer service costs nothing and does increase revenue.