These folks expect that people will bow to them because they decided to spend $20 USD in some place.
Why do you immediately assume I am American? It looks like you have some serious insecurities, assuming that anyone who complains about poor service in Poland must be some high and mighty yank who expects too much.
You say most opinions in Poland are that customer service is fine, well perhaps Polish people are used to crap customer service? If they went abroad, they would be pleasantly surprised.
Don't like it, so go elsewhere next time.
That's what I'm sure I and many customers in Poland could well do. Doesn't help the business much does it? To think all they had to do was be friendly. Nobody is asking for 'have a nice day' or to be treated like a king, but friendly service and a smile, is that too much to ask? Is that something a paying customer should not get, according to you? Must the customer always feel like he is causing the store clerk, or whoever, hassle, just by asking for something? Get a grip man.
Well, shove up your "nice to see you", we don't need it here and no one will be doing it to make some "expat" happy.
Is that what this is about? An expat should not get any good treatment? I'm not an expat. I'm Polish, I live abroad, my family is from Poland and I went there for a few days, although it was my 1st time in Warsaw. I was surprised at how poor the service is. I spoke Polish and I sound just like somebody who lives there, so they probably assumed I did. It really doesn't take a lot to be friendly, just like it doesn't take a lot to hold a door open for somebody or generally have good manners. They don't cost anything, as people say. Seriously, don't be so insecure and assume I am some foreigner telling people in Poland how to live. It's friendly advice and they would do well to take it on board. It might help their businesses do a lot better.