It would be interesting to read this
My wife says she can't remember the URL she wrote the review on. But there is also a site where "reliable companies" are advertised. And this car rental was shown as being reliable. And she sent an e-mail to this site. I don't know whether it is allowed according to PF-rules, but it is euro-rent.pl.
She wrote in the review and the e-mail that the company really didn't deserve to be on the list of reliable companies. The service was rude, they are not reliable, and generally very unhelpful indeed.
It is, by the way, the second time we tried to rent a car there. The first time was a couple of months ago. We agreed to pick up the car at their office at 1100, but lo and behold, there wasn't any (not a car and not an office) on the address they mentioned. So my wife called them and no-one picked up the phone. We phoned another number ... again nothing. We called again and left a message. We went back home and about an hour later the geezer called back, telling us that he had no car available. It should have been our wake-up call.
This time we needed a van. Pretty much same problem. No van, still no office to be found, and we know the neighbourhood cause we live just around the corner, no text message despite the fact we asked for it (and he asks for a text message as well to make a final reservation), rude phone call to my wife (who the hell does she think she is, that she thinks they have to be there at her beg and call) etc ... etc ... .
Well, that pretty much was the final drop, so hence the review and the e-mail. And honestly, they were phrased very politely indeed.