The difference between UK and Polish bureaucracy is that in the UK you have competent employee,s.
No they don't. The UK Jobcentres are staffed by people who know how to do nothing else except fill in forms - they're certainly not able to use their initative to find a job for you. The tax offices, for so long, a bastion of common sense - are now being turned into "by appointment only" - or of course, you can use the phones available to call someone who is following a script and has no idea about anything that isn't in their script.
Or we could talk about councils, with their complete inability to do anything that makes sense. The internet is full of stories of how UK councils have caused trouble for families - and we won't even discuss the way that social services very often have their own agenda.
In Poland you have family and close friends wormed into a closed-shop workplace.
Times are changing. I deal with the Urząd Pracy quite often, and every time I go there, it's a pleasure. I even can fax job adverts now straight to them as they know me - all in all, they're a dream to work with. Even with cases where legally, they shouldn't do something, they often do it with a wink and a smile.
Taxes? I have an accountant to deal with that. There are failings in Poland, such as the requirement for everyone to submit a tax return at the end of the year - but all in all, the system is working.
Of course there's elements of stupidity, such as the Poznan foreigners office refusing to accept private health insurance for EU citizens, but times are a-changing for the better. There's still some shocking examples, such as every document needing to be checked and stamped - but this is very much a governmental issue.
I've had some very satisfactory dealings with an office in rural Dolnoslaskie recently - they even provided an invoice by post after doing the service for me. This just shows that times are indeed changing - and at least in my experience, most problems are caused by the individual, not by the bureaucrat.