you got it bang on! good summary of their behaviour.
I don't know how they survive, they must be either very rich already and lazy, or starving due to their sales shortcomings. And if these are the licensed agents, what can we expect now that agents no longer need a licence (deregulated since Jan).
I think it was on the PolesMakeMoney website
Nice website, a lot of hard work has gone into it, I hope it is a success for you.