I think Polish companies are outsourcing 'rezydent' jobs to local people who often don't have the cultural knowledge (and/or time) to make good judgement calls.
I think they are also quite afraid to make decisions by themselves, which seems to translate into perceived uselessness. If you think about how Polish managers overreact like children, and add into it the local culture of not wanting to rock the boat (because jobs are hard to come by), it's a recipe for disaster.
Wasn't the rezydent an Egyptian guy (probably overworked) rather than a Polish person who knows the local system?
Yup. Absolutely inexcusable if you ask me, and instead of the hysteria surrounding alleged murder, it would have been much better to look at how tourists are looked after in such resorts. Can any tour operator right now truthfully say that they'll look after someone in such a situation? I don't think so.
Also, given Egyptian culture, there are restrictions that mean that women don't necessarily receive proper care.
Yes, totally. I'm fully able to imagine that the rezydent and the hotel staff together were willing to leave her to her torment, because the "stupid tourist" will be gone soon anyway. I was in Egypt a few years ago out of curiosity, and it was painfully clear that the Western staff in the resort had completely different ideas about how to do things than the local staff.