What happened to my mail? (I sent some documents to Warsaw from Turkey.)

Hi dear friends!

I have a problem with my post-mail. I sent some documents to Warsaw from Turkey. I have a tracking number. I am entering this number to the polish post website ( sledzenie.poczta-polska.pl/ ), and webpage says my post is at warsaw customs. It's waiting there since 6 days! Is this a normal time?

I also checked with same tracking number on a website called pocztex.pl , there was no result. Web page said "Brak przesyłki o podanym identyfikatorze".

What is going to be my post?

Thank you very much.

Strange, if it's with customs, they might be waiting for someone to come down and pick it up. But uh, why documents would be caught up with customs is a mystery in and of itself.

call the warsaw customs office and find out why it's being held up there for so long. I had a similar situation few years ago, but it wasn't documents. my father in law sent some stuff for my husband and didn't declare the value of the goods. when I called the customs office they explained what to do and we managed to get the stuff delivered :@). now, why the documents would get stuck at the customs is a mystery to me.