Is there anywhere in Warsaw I can contact regarding my missing parcels?

I know Poczta Polska gets a bad rep, but after 10 years in Poland I was pretty happy with their service; I'm on first name terms with my postman and I get my tax bills delivered with alarming regularity.

But in the past six months five parcels have gone missing, two of which were posted from the UK. The latest one was even insured and tracked, and although the Royal Mail website says that a delivery attempt was made, the Poczta Polska website has no record of that tracking number at all. The women at my local branch couldn't find any mention of that number, or my name or address, having an outstanding parcel either.

Is there anything I can do? Is there some sort of central depot or Buiro Kontroli in Warsaw that I can contact? I know parcels disappear sometimes, but if Royal Mail have info that delivery was attempted, then the package must have shown up on PP's system somewhere at some point - how do I find out?

I'm going back several years now, but when a parcel of mine failed to appear I filled in a form at my local PO, stated the value of the goods, gave them proof of postage, and about two months later I was paid the full amount.

I'm worrying myself now, since I just bought something from Amazon Marketplace (a sort of cross between Amazon and Allegro) and the only dispatch option was standard parcel post. And the contents are desirable and stealable.

I had a credit card forwarded in an envelope recently (not the one it came in, but a plain brown one) and it never arrived :-(

Yes, but you can only do that if you are the shipper, not the recipient.


I hope you paid by credit card and not by debit card.

Indeedy doody, however UK debit cards also offer chargeback - they just don't advertise the fact.

I was both in that case, i.e. I sent something to myself. Surely, if a parcel is registered and has to be signed for, it's easy to see the last link in the chain. Then again, Poczta Polska is kafkaesque at the best of times.


I thought Amazon, etc. were pretty good about guaranteeing refunds for disappearing stuff.

Hope so, though it's a birthday present and the big thing is that it arrives. The cost is less than a day's pay; it getting there is priceless.

I've got a 1 parcel goes awol in 5 success rate. Anything valuable there's no way I'd trust them if it's just 20-30 pln for a cable from abroad or something I risk it. Any important mail we do via a courier.

Had a surprising twist. The latest package actually had nothing to do with Poczta Polska - Royal Mail handed it over to GLS because, as the RM woman told me on the phone, they simply weren't happy with PP's service. So if your package goes missing from the UK it's worth contacting GLS instead of Poczta Polska.

However, others have given me some handy pointers about my other missing packages, so I'll chase those up and report back if I get any answers.

It still hasn't arrived, and it's the birthday in question :-(

If it doesn't come in a couple of days, I'll get on to barclaycard to do a chargeback.

Are you still in touch with the stock market guy? Sorry, couldn't resist :)