USA, Canada / Renewing Polish Passport from the US - HELP!? [9]

The consulate website is out or order or something (( chicago.msz.gov.pl// )) and the number I keep calling in Washington DC (( 202 234 3800 )) will not transfer me to anyone on any line I choose.

My fiancee needs to renew his Polish passport for travel this summer back to Poland with our 5 year old son, but is having difficulties in figuring out how to go about this.

Have called the consulate in Miami and they do not issue the passports, so do we have to travel to Chicago?

Any help will be GREATLY appreciated!!