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Internet / Telephone provider in Krakow [28]
Well you can get different services, but TP "neostrada" owns the monopoly on the phone lines and networks in all of Poland. With the exception of GHNet and UPC, the rest have to deal with TP in some shape or form. For example netia has to ask for permission from TP to use their lines, then they can resell the service to you. It can take a minimum of two weeks just to get TP to sign off on that transfer.
TP's customer service is horrible. But when you have a monopoly does it really matter? Netia I hear has better customer service, but you have to deal with TP initially when signing up. Netia handles all that, but you still have to wait for the great people at TP to actually do something.
GHNet and UPC have their own networks I believe, but they don't cover a large area. So if your lucky they might offer a service where you live, but they most likely won't.