Travel / POLISH PKP BAD ATTITUDE [14]

Hi,
As a frequent train-traveler and a well-traveled person, I just had the worst experience ever trying to get tickets here in Warsaw. Kinda hoping there's someone happen to read this who is somehow working at PKP...hence the voice is heard and somehow help to improve the quality ...

1) We are non EU citizens. We are studying here in Warsaw, have stayed for more than 3 years.
2) As the rule, we apply for Residency card each year in order to stay for a year of course. And it is obligatory to change it every year. Hence the card always is valid for one year only.

3) When we try to buy global pass from interrail this afternoon. We were refused by the service people there at PKP ticket office in Warsaw central station.

4) There reason is we are not able to “prove” that we have lived in Poland for 6 months.
5) We try to show them the stamps on the passports which truly show the exact date we arrived hence with some easy math they can for sure count how long we have been staying here.

6) Apparently they just don’t want to sell us anything. They keep saying the stamps don’t count. They can’t prove! They are not valid! Which really pissed us. What were they talking about? The stamps from Polish customs inspection counter at the airport? So they are saying that Polish officers fake all the stamps?

7) The lady there tries to call their man in charge. He is even worse. He keeps saying stamps are not valid. They don’t prove. Without any patience, he asks us wait aside, which shows he is just unwilling to solve the problem. God! They are not only rude, but also lack of international sense and poorly educated! They simply don’t trust human beings.

8) All I have said is what I have experienced. Hope it can be something for thought. When PKP is trying to catch up with other western European railway company. Do you really educate your employees and put customers in the first priority?

It would be great if it helps.