Life / Why is Orange Poland such a crappy / expensive network? [53]

@InPolska : Perhaps they are number one, but so far the customer service is the poorest i saw in my life. If i remove the fact, that i worked for "Broadband operator" in another country.

During 2 weeks, their call center called us for promotion, and in final , we waitted 10 days ... to get another phone call, to explain us, promotion was not anymore available .... i sent email, called ... over 30 phones call ... to get "case open" the next day i get a simple "Your case is close and we can not do nothing".

This is your way of telling -> ALL customers are happy ? I doubt really ... the fact is if you have no problem with Orange -> everything is ok.

I sent email either to escaladate ... i get a nice -> Dear Mr.xxx,
Thank you for your letter . We will do everything to slove this matter. ( solve ... they either not read email before reply ).
It would be very helpful if You write Us your telephone number which the service or your ID number (PESEL) which help us to verify the case in system .

Best Regards,

The next day i get a nice -> Case closed ... with ironic voice ... just to tell me again -> Game over ... we have no care about you !

If you have problem with Orange -> the path for fixing the problem will be LONG and painfull ...
I do not trust anymore Orange PL and now i wait really the end of contract, to check with all phone company ( fixed line, ADSL , mobile).

In 25 years as customer i never saw a so "we do not care .... " words from a company.
I will bypass too when you are in "Orange customer shop" how many time they wanted to sell me a phone already opened and either USED with SMS sent / received ... and many others issues ...

So actually i will try to find another service provider for all my service as well ( fixed line, mobile & ADSL ).

Life / Africans in Poland and diversity [60]

You are totally wrong ... Here is why ...

Why do you think this is a fight ? ... You will win nothing ....

And why really this is mandatory to -> "We have to make the gene pool more diverse!"
Sorry i do not see, people get married because they fall in love ... each others ... and not because they choose to be more diverse ...

This is same in all country ... you think when you go in Asia ... Asian people do not find European strange ? ... Yes it is ... Does European claims -> Hey Asian are racist with European .. => NO !

If you start a fight in a country ... be ready to get answer on this fight....

Life / Why is Orange Poland such a crappy / expensive network? [53]

For sure not, if they can spend 10 call in 1 week to push promotion ... from their "sales offices" as i keep all phone history.

They for sure could spend more time with one customer to make and fill a custommer satisfaction.

When i explained that all phone call was recorded about the promotion ... So Orange record call when they need ?

Instead go to their agencies located for instance in shopping malls (they are most pleasant and most helpful).

=> I do and it was really a joke, they told me -> sorry you must open a case ... or call the custommer service to find an issue.

I do i think almost all what possible to find a nice issue, i get patient ... calm and ready for any proposition.

You know Rolling sub custommer is a fact for a provider, but loosing a 10 years custommer those are paying all bills in time with no glitch ... is a great miss ... because now all my friends who ask me how is Orange for Mobile/ADSL and all -> i told them ... no comment, my case has been a nightmare during 1 month and i get no support ...so Orange is ok if you have no trouble, if you need to start to call them to fix an issue , the nightmare start ... and the end of issue will be a NO GO -> Game over !

So does Orange is good => Yes until you have no problem with them because if you have any trouble, they do not care .. .and will kick you with a nice -> Sorry case is closed, we can not do nothing !

This is what we call "Orange Satisfaction" ... Et pour avoir utilser Orange France c'est le jour et la nuit !

Life / Why is Orange Poland such a crappy / expensive network? [53]

I paid more then 150 zl / month for Business sub ... i must renew soon ... of course since this bad behavour from them, i will think more then twice if i renew with them.

And if you buy any phone on Orange Shop ... be sure they open the box in front of you , two times ... phone were already used with old SMS from custommers ....

I will check for "Play" ... or any others providers.

Life / Why is Orange Poland such a crappy / expensive network? [53]

Phone is not really the problem, Service custommer is ... and if i want to buy a second hand mobile, ok ... but if a shop sell me a "new phone" ... once opened SMS has been already sent/received, we can not call it anymore "new" but refurbished !

But as i told, phone is not the main problem, but well the service offered or not offered, as here this is a major lack of service !

Life / Why is Orange Poland such a crappy / expensive network? [53]

This is what i am doing since more 10 years ... this has nothing to do with beeing a "demanding" customer.

If bills are not paid .... they block service and this is normal.