ferrazws
31 May 2013
Law / Private information being disclosed by Pekao Bank [10]
Dear PF fellows,
I have searched for complaints across the forum, and have found even some old ones. So I decided to expose my case and make people aware about what happened to me recently.
About a bit more than one month ago, it was a Saturday morning, my wife answered a phone call from someone claiming to be from the Pekao's credit card department, to inform that due to an "unusual payment" made few days back, MY card was going to be locked/suspended until notice. The most impressive here is that the person calling from Pekao simply detailed the operation made with MY personal card, giving private information about my moves to someone without any level of authentication.
As I was unable to answer to that call, my wife simply took notes about the caller and passed the information to me. When I tried to call back, their services in English language were unable to respond during the entire weekend, and even on Monday morning. So I called the Polish operator, who was able to communicate perfectly in English and I explained her that I did that payment with my card, in fact, but the idiot who called and told my wife about the payment (detailed) simply ruined the surprise I was trying to keep in secret to my loved one, as it was a shopping for a wedding anniversary date/celebration, to be held shortly.
Note that when I called the Customer Support line, I had myself properly authenticated by the operator, who asked me for security questions even before continue with the conversation.
After clarify the matter and unlock my card, I was suggested to raise a complaint to the proper department at Pekao Bank and after one month I have got a letter "apologizing for all inconveniences". Just it.
I think this can be really serious as we have a security issue here.
I also tried contact with the official institutions, for bank regulations, etc, and got no answer from them, after 2 weeks.
What do you think about what has happened?
Regards
Dear PF fellows,
I have searched for complaints across the forum, and have found even some old ones. So I decided to expose my case and make people aware about what happened to me recently.
About a bit more than one month ago, it was a Saturday morning, my wife answered a phone call from someone claiming to be from the Pekao's credit card department, to inform that due to an "unusual payment" made few days back, MY card was going to be locked/suspended until notice. The most impressive here is that the person calling from Pekao simply detailed the operation made with MY personal card, giving private information about my moves to someone without any level of authentication.
As I was unable to answer to that call, my wife simply took notes about the caller and passed the information to me. When I tried to call back, their services in English language were unable to respond during the entire weekend, and even on Monday morning. So I called the Polish operator, who was able to communicate perfectly in English and I explained her that I did that payment with my card, in fact, but the idiot who called and told my wife about the payment (detailed) simply ruined the surprise I was trying to keep in secret to my loved one, as it was a shopping for a wedding anniversary date/celebration, to be held shortly.
Note that when I called the Customer Support line, I had myself properly authenticated by the operator, who asked me for security questions even before continue with the conversation.
After clarify the matter and unlock my card, I was suggested to raise a complaint to the proper department at Pekao Bank and after one month I have got a letter "apologizing for all inconveniences". Just it.
I think this can be really serious as we have a security issue here.
I also tried contact with the official institutions, for bank regulations, etc, and got no answer from them, after 2 weeks.
What do you think about what has happened?
Regards