Life /
Polish culture versus rotten West [279]
Ah Ktosusz me aul mucker, it's yourself! How are you dear? Now, it's still only February so the year is new and you have a chance to start afresh with your New Year Resolutions of which being happier would be a good choice. Smiles aren't always fake you know.
I first came to Poland about 11 years ago and there has been a distinct improvement over those years in customer service and in peoples' demeanour in general. As far as customer service goes, I don't care if the person smiles at me, but I do expect to be treated with basic common courtesy which wasn't always the case here years ago. Staff could be downright rude. I'll give you an example. Are you sitting comfortably? Then I'll begin.......
At that time we had a dog and I wanted to buy a dish for her. Off I went to the pet shop and looked in the window. There was a lovely dish, just what I was looking for. So in goes Atch but when she looks around, she can't see the same dish on the shelves. So now she has to ask the assistant, a middle aged man. Well I started in my faltering Polish but I didn't get far. When he realised that I was not only not a Polish speaker but not even vaguely Slavic, he wasn't going to bother his barney serving me. He grunted at me, it really was just a grunt, a sort of 'yah' sound, gave me the wave of the hand that you use to dismiss someone and proceeded to walk away! I'd been treated that way a couple of times already in other shops. Usually I just left. But this time I was desperate. I had to get the dish that day and was short of time, so I actually pursued him and insisted that he listened to me. Well it worked, I got the dish, but naturally I never shopped there again.
On the whole though, in small local shops where you're a regular customer, it's always been good in my opinion and you will be smiled at, especially if you make an effort to speak the language however badly. The one area where Polish people differ from my own countrymen, Irish, is that they won't make an effort to put on a brave face if they're in a bad mood. Sure aren't you the perfect example! Ah, well, welcome back anyway and once more into the fray!