Law /
Rights of a consumer when dealing with faulty goods in Poland? [65]
Thank you, much appreciated.
I have just been on the blower to a nice chap at the shop's HQ and he said, and you'll love this: "The 14 days only counts from when the manufacturer receives the item for service, not when we traffic [their word] the item to them. The warranty card will say how many days from when the courier collects the item is the limit before the 14 days starts."
The manufacturer has just again emailed me to say they haven't got the item from the shop, and what's the "waybill" number of the parcel with my item. The shop say the manufacturer's courier took ithe item from their warehouse yesterday.
So - forget all about the 14 days in any meaningful sense - their apparent get out of jail card for the retailer is that the 14 days only starts from when the manufacturer/repairer receives the item and acknowledges same. In other words, the manufacturer and/or a shop can together (razem!) be economical with the truth regarding any dates given in order that they keep within the rules.
Apparently it's all in the small print that it's not the date you hand the item back to the shop for repair, but the date Mr Repairman lays hands on your item, that begins the 14 days. It also sounds like the 14 days does not include transit time in returning the item to you.
Of course, because I don't speak more than the odd disjointed word of Polish and the retailer hotline chap spoke good but not perfect English, I could have got this all wrong. But I did summarise it and repeat it back to him, and didn't sound like I've misunderstood their position. Whether that position is strictly to the letter of the directive I am not qualified to know or say, but I can say "14 days"?? LMAO.
I am going to recommend Auchan again or
Simply, their local supermarkets chain.
Bought a kettle - sealed in a box with factory cellophane. As I opened the box, the kettle lid popped up and would not close again. The lugs were not working.
Took it back to Simply a couple of hours after purchase, and found a staff member on the shop floor - a smiley-type, courteous person who didn't speak any English but saw the problem and exchanged the kettle for me in seconds. She then opened the replacement box to make sure the replacement one was OK. I speak barely a word of Polish and the lady in Simply spoke no English and yet it was all sorted inside of about 3 minutes.
Contrast that to a certain other supermarket chain where you queue for ages and customer service are then quite awkward, even rude or sarcastic sometimes.
Contrast that to the electrical chain in the above OP, where it was only the manufacturer of the item i bought that showed any courtesy, emailing me to say they have now found the item but unfortunately no word on when it will be repaired or replaced,
If I buy anything else and certainly any big ticket item, I will know where to buy it from and where to avoid, based on my own experiences here.
