InWroclaw
2 Aug 2012
Law / Rights of a consumer when dealing with faulty goods in Poland? [65]
:o)) I shall do the same although it wasn't Saturn unless they are the same co as the franchise I bought from. But I now have no intention of going anywhere in future except Auchan (great service so far) and online, as you have.
When it comes to fridge freezers, I used to have a huge Daewoo fridge with dual coolers or something, Nothing ever seemed to go off in it - even milk well past the use by etc etc. Best fridge I ever had. Had to sell it as it was too huge to move to my flat, Only thing that ever went wrong with it was the chilled water dispenser button broke but they sent the part by post and I fitted it myself.
And still they have not returned the repaired item to me.
What is it now, 6 weeks, I think.
14 days LOL
The manufacturer/repair dept told me a week ago that they still had the item waiting for shipment back, but when I went to the shop today on spec (speculatively) I found that the item was back from the repairers apparently 2 weeks ago.
The shop were supposed to SMS me to say that the item was back, They never did.
Unfortunately, the item is not properly repaired - as I expected.
The shop advise with a shrug that all they can do is send it away for another repair for another 4 or 5 weeks.
I tried to call the shop's HQ on their 801 number - I got cut off each time when I asked if someone speaks English. One chap said "I will put you to someobody who speaks English very good " - I then got the disconnection bleeps.
The shop manager was polite and pleasant but said all he can do is send it again for repair.
He also told me they are NOT a franchise, and all 5 branches here are owned by the HQ.
If you plan on buying electricals or electronics in Poland - ask yourself whether these chains are any good. You might well be better off with a small, independent store, internet shop, or department store or supermarket's electrical department such as Auchan's.
Website with ratings and views on a range of retailers in Poland - might be wise to consult it pre-purchase?
jakoscobslugi.pl
:o)) I shall do the same although it wasn't Saturn unless they are the same co as the franchise I bought from. But I now have no intention of going anywhere in future except Auchan (great service so far) and online, as you have.
When it comes to fridge freezers, I used to have a huge Daewoo fridge with dual coolers or something, Nothing ever seemed to go off in it - even milk well past the use by etc etc. Best fridge I ever had. Had to sell it as it was too huge to move to my flat, Only thing that ever went wrong with it was the chilled water dispenser button broke but they sent the part by post and I fitted it myself.
And still they have not returned the repaired item to me.
What is it now, 6 weeks, I think.
14 days LOL
The manufacturer/repair dept told me a week ago that they still had the item waiting for shipment back, but when I went to the shop today on spec (speculatively) I found that the item was back from the repairers apparently 2 weeks ago.
The shop were supposed to SMS me to say that the item was back, They never did.
Unfortunately, the item is not properly repaired - as I expected.
The shop advise with a shrug that all they can do is send it away for another repair for another 4 or 5 weeks.
I tried to call the shop's HQ on their 801 number - I got cut off each time when I asked if someone speaks English. One chap said "I will put you to someobody who speaks English very good " - I then got the disconnection bleeps.
The shop manager was polite and pleasant but said all he can do is send it again for repair.
He also told me they are NOT a franchise, and all 5 branches here are owned by the HQ.
If you plan on buying electricals or electronics in Poland - ask yourself whether these chains are any good. You might well be better off with a small, independent store, internet shop, or department store or supermarket's electrical department such as Auchan's.
Website with ratings and views on a range of retailers in Poland - might be wise to consult it pre-purchase?
jakoscobslugi.pl
