From my experience with Poles... they're all bureaucrats, but none are diplomats.
There is an element of truth in that.
Also : people never complain when things are going well.
Things can be going well, but they could be going brilliant, if you didn't have to deal with the problems, polish people create out of thin air. Its like the lady in the post office, if I make him/her wait then I am important and my job is safe, if I am too efficient, then they will get rid of me: That is the mindset unfortunately.