My experience in Szczecin recently was terrible. First i went to a small Citybank, since i knew most details it was quick and i was treated like a customer.
After that i tried WBKs and Nordeas main branches since they were in the vicinity. In both the service and English was poor and they were not able to accommodate me.
Then followed Alior:
Here is another seemingly nice alternative i found: fx.aliorbank.pl
Which was my favorite based on research.
And thats when the odyssey started.
In the first branch nobody spoke English and i was directed to the main branch, where i found a lady speaking decent English, but she had no clue about the account.
She started calling colleagues and after a while she handed me the phone, where a broker hastily made an appointment with me.
When i arrived there, he was aware about the account, but said those can be opened in branches only.
So i went back to the main branch, they still didnt know what i was talking about and after i showed them the account on the Internet, they said its a business account(which is not true btw).
I replied that thats not a problem and if i could finally get some infos about the account. After a few more calls she made another appointment for next week.
That was when i gave up after a whole day wasted returned to the Citibank and the whole thing was over in 20min.
By the way, not all Kantors are good. The ones targeted at tourists can be terrible, far far worse than the banks, so check very carefully the rate and any fees before you hand over your money.
Agreed, never try those at airports, train stations and close to tourist attractions, no matter if you know Polish and how much you should be able to get, they simply wont haggle that far.
Chain kantors are my favorites, since they can order cash from other branches.