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Leroy Merlins Price Protection


nauczyciel  
25 Jul 2009 /  #1
firstly, price protection is pretty much unheard of here in PL.

I bought an air conditioner for my flat. it was 998zl on Friday July 17.

On Thursday July 23 I was in LR and saw the same unit on sale for 679zl.

I went to the customer service counter and asked to get the difference in price refunded because it is now cheaper than the price i paid.

I actually had my Faktura with me showing the 998zl.

They told me I had to go home, pack it up and bring it back to LR, then they will refund me the 998zl, then I can buy a new one for 679zl.

I said that was rediculous. It weighs a good 50-60kg and is awkward as a pralka.

I said that it was completely unreasonable to expect me to do this.

I asked the workers if they would go home and carry a pralka down 4 levels of stairs, transport it to Media Markt just to do it again? They said no.

I got the manager involved and she over-ruled the "gatekeepers" at the customer service counter.

It was so simple to just do a paper transaction and it was done.

But remember where I live.
Harry  
25 Jul 2009 /  #2
I had the same thing at ikea once. They dropped the price of a sofa by 100zl but then expected me to bring it back (with the packaging) to get a new one and the cheaper price. I told the 'customer service' twat to "go ask the Swedish guy about this". He came back and gave me my money.
PlasticPole 7 | 2,649  
25 Jul 2009 /  #3
On Thursday July 23 I was in LR and saw the same unit on sale for 679zl.

Better shop around, dude ;)
OP nauczyciel  
25 Jul 2009 /  #4
what exactly are you trying to say?

maybe you thought LR was another shop. I meant to write L.M. and by the time i noticed it, i couldnt edit.

i have better things to with my time than go comparison shopping all over PL.

i was in the same shop and saw the price changed on the 22nd.

dude.
PlasticPole 7 | 2,649  
25 Jul 2009 /  #5
Oh I see what happened. They discounted them because they wanted to sell them before summer's end. Glad you got your discount :)
peter_olsztyn 6 | 1,098  
26 Jul 2009 /  #6
I went to the customer service counter and asked to get the difference in price refunded because it is now cheaper than the price i paid.

Why did you expect they should refund any money?

What about if a car price in 29 December is e.g. 67000zł and in 2 January (as one year older) 59000zł

"A nice complement to price matching is another service option offered by many companies, called price protection. This is in some ways like a company "price matching itself". :^) More specifically, the companies that do this offer to refund a portion of your purchase price, if the product you bought drops in price within a certain time frame after you buy it. A typical period of time is 30 days"

unbelievable
sobieski 107 | 2,128  
26 Jul 2009 /  #7
It mystifies me why you think you are entitled to get back the price difference ?
Was there a contractual agreement stating that you were entitled to get this when you bought your A/C ?
If I would have been the duty manager I would have flatly refused you the refund.
PlasticPole 7 | 2,649  
26 Jul 2009 /  #8
Was there a contractual agreement stating

Some companies do have that guarantee...if something goes on sale within a certain amount of time the customer gets the difference refunded. I've heard of that.
FredChopin - | 61  
26 Jul 2009 /  #9
It actually makes good business sense. Give them the discount price, and they will be a repeat customer.
tj123  
26 Jul 2009 /  #10
Poles do not understand logical or even decent customer service. They truly don't get it and act confused when you expect the simplest of courtesies of them. The behave like they are doing you a favor bothering themselves to take your money. It won't change drastically soon....it is too ingrained in their cultural atitudes.

I asked the workers if they would go home and carry a pralka down 4 levels of stairs, transport it to Media Markt just to do it again? They said no.

This is the funniest thing...THEY wouldn't want to do it but they have no problem expecting YOU to and they won't even try to help. It is amazing how hypocritical this place is.
PlasticPole 7 | 2,649  
26 Jul 2009 /  #11
Oh come on, you have to admit it is kind of funny. If someone suggested I do that, get the unit and bring it back, I would laugh and make a joke of it.
tj123  
26 Jul 2009 /  #12
But they were not joking...nor did they find it ridiculous enough to not ask or try on their own accord to get that stupid requirement altered..they just went along with it even though they knew it was stupid...typical.
OP nauczyciel  
26 Jul 2009 /  #13
ya it's called price protection and it's a big deal in North America. Most large chain stores have the policy clearly stated at the customer service desk, or on the receipt. If you find a lower price in their shop or a competitors within 30 days, they will refund you the difference.

Sobieski, i doubt you are in the business of serving the public. How would you feel in this situation? oh let me guess.... you'd just accept the fact that you got ripped off by 320zl after a few days and go on your way. -Typical Polish fashion just accept being treated like crap, perpetuating mediocrity and do nothing about it.

What about if a car price in 29 December is e.g. 67000zł and in 2 January (as one year older) 59000zł"

ya....what about it?

have you ever seen a contractual agreement on a parago/faktura? Doubt it.

Poles do not understand logical or even decent customer service. They truly don't get it and act confused when you expect the simplest of courtesies of them. The behave like they are doing you a favor bothering themselves to take your money. It won't change drastically soon....it is too ingrained in their cultural atitudes.

so true unfortunately. Ever noticed how happy a Zabka person is to serve you? its like when you come in to buy sth, they scowl at you like you are a burdon and you are only in the shop to stop them from going out for a smoke
PlasticPole 7 | 2,649  
26 Jul 2009 /  #14
Maybe they are tired and their feet ache? Why is everyone expected to be so damn peppy anyway? I never understood why you gotta be so happy all the time.
tj123  
26 Jul 2009 /  #15
Using common sense and politeness is all people ask...that can't even be managed here. Nobody ever accused a Pole of being "peppy".
PlasticPole 7 | 2,649  
26 Jul 2009 /  #16
Oh nm I am projecting my own lack of enthusiasm onto others. Sorry 'bout that, nauczyciel, I didn't mean anything offensive.
Grzegorz_ 51 | 6,163  
26 Jul 2009 /  #17
They told me I had to go home, pack it up and bring it back to LR, then they will refund me the 998zl, then I can buy a new one for 679zl.

Ehm... ? I'm surprised they even wanted to talk to you.
Seanus 15 | 19,706  
26 Jul 2009 /  #18
How much would the delivery truck have cost to get it back to the shop? The way I see it, they were good in agreeing to give you the money back in the first place. You agreed to pay 998PLN for it, they accepted so that's a contract. If you paid 100PLN to get it back then you'd still be 200PLN to the good or is there sth I'm missing here?
OP nauczyciel  
26 Jul 2009 /  #19
Ehm... ? I'm surprised they even wanted to talk to you.

why is that? what company would have employees that would not talk to you about anything? Whats your attitude all about?
tj123  
26 Jul 2009 /  #20
He might be agreeing that Polish customer service sucks and he is surprised they even bothered to talk to you about it.
Seanus 15 | 19,706  
26 Jul 2009 /  #21
Polish customer service is a little behind but there are some places which value it. My fiancee, for example, gets really angry when her colleague is slack and lusts only after the sale.
tj123  
26 Jul 2009 /  #22
Polish customer service is a little behind

This is like saying King Jong Il is a 'little' crazy.
Grzegorz_ 51 | 6,163  
26 Jul 2009 /  #23
why is that?

Because you paid 998zl. No one forced you to do that. End of topic.
tj123  
26 Jul 2009 /  #24
End of topic.

Nope...no it's really not the end. :)

Greg must be one of those that doesn't get how business is done. You keep customers with measures such as this. It shows them you didn't rip them off by lowering the price on purpose right after they bought it. It's just good business in the long term to have good customer service and policies.
PlasticPole 7 | 2,649  
26 Jul 2009 /  #25
That's all true in NA but you have to remember Poland is another country on another continent.
Seanus 15 | 19,706  
26 Jul 2009 /  #26
Was it Kim Jong Il that dropped the A-bombs in Japan?

An agreement to pay is an agreement to pay. That's why shopping around is important first. Them accepting a refund was a good thing in and of itself.
PlasticPole 7 | 2,649  
27 Jul 2009 /  #27
That's why shopping around is important first.

Seanus, it's not about shopping around. Leroy Merlin put the same unit on sale a week or so later, after he bought one at the higher price. Over here you can take the receipt to the store and get the difference back if you catch the item on sale. It might be a uniquely North American phenomena which is why people should quit expecting everyplace to be the same because everyplace isn't.
Grzegorz_ 51 | 6,163  
27 Jul 2009 /  #28
Greg must be one of those that doesn't get how business is done. You keep customers with measures such as this. It shows them you didn't rip them off by lowering the price on purpose right after they bought it. It's just good business in the long term to have good customer service and policies.

lol...
Seanus 15 | 19,706  
27 Jul 2009 /  #29
Out of customer relations concerns, PP, not out of legal obligation.
peter_olsztyn 6 | 1,098  
27 Jul 2009 /  #30
Most large chain stores have the policy clearly stated at the customer service desk, or on the receipt. If you find a lower price in their shop or a competitors within 30 days, they will refund you the difference.

Why not 7 days or 19 days or 26 days. 30 days is fair but 19 you feel treated like crap?
You are lucky guy have lucky day. Sun is shining. You are going to Leroy Merlin and see wow! promocja air conditioner for only 679zl. Please pack me this one. Just like a lottery :)

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